Frequently Asked Questions

Moving In

Whether or not if it is a short or long period of tenancy, we require a copy of your passport, last 3 months of payslips, last 3 months of bank statements and a previous landlord’s reference.
You as a tenant are responsible for registering yourself with the utility companies. However, if we are managing the property Only then we will register you with the council tax and the water supplier.

Paying Rent

For short or long lets you will need to pay the rent in full prior to the commencement of your tenancy. We accept bank transfers, bankers' drafts, cash, direct debits, American Express and credit cards.
Rent is not authorized to be late. However, if there is a situation where you are unable to make the payment prior to the date mentioned on your contract, we start to charge from the 4 th day. We charge £50 pounds on the 4 th day after the given date on the contract. From there we add £10 pounds on each day the rent is not paid.
The most efficient way to calculate a month’s rent is by multiplying your weekly rent by 52 and then divide the total by 12.

During Tenancy

The notice served in accordance with your tenancy agreement. You can serve us a notice by sending us an email on and or by sending a letter stating the following information:

  • Your name and the names of the rest of the tenants if applicable
  • Full Address of the property
  • Put the date on the day the letter is written
  • The vacated date should match with the rental date.
  • The reason why you wish to leave
The primary liability is for rent until the end of the contract or its break clause point. If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

You can inform us 2 months prior to the end of your tenancy
agreement by simply sending us an email on

When moving out

The list of things you need to do before moving out are as follows:

  • Go through your check in inventory report to refresh your memory about the condition of the property when you first moved in.
  • Return all items of furniture to the original place if they have been moved around – the inventory check-in report will help if you can’t remember
  • The property needs to be cleaned to the same standard they were in when you first moved in.
  • Check if all the light bulbs are in working order.
  • Any outdoor space you are responsible for, e.g a garden or terrace, needs to look like how it did when you first moved in.
  • Removal of any unwanted items before you leave the property, as you might be charged the cost of disposal.
  • If you have been affixing brackets or inadvertently creating holes hanging pictures or TVs on the walls, then you are responsible for returning the walls back to their original condition.
  • Mould in the property is usually due to condensation. There are lots of mould cleaning products available for a clean-up.
  • You need to return all sets of keys to the landlord or estate agents office, including any security passes or security fobs.
  • Take a photo of the meters on the last day of your tenancy. Contact the utility companies to give them your final readings and pay any balance owing.
  • Close your council tax account and pay any balance owing.
  • You need to notify TV Licensing about your change of address.
  • Re-direct your post with Royal Mail.

Yes, you can let us know what date or time you want the clean-up to
be done by emailing us on

You do not have to be present during the inventory check out.

You have to return the keys to the RS Estate Agents office on the last
day of the tenancy agreement. If you are present at the check-out inventory,
then you can hand them over to the clerk so that they can return them to RS
Estate Agents office.

You can contact your bank to cancel your standing order once the last instalment of the rent is paid. RS Estate Agents cannot cancel your standing order, so you have to contact your bank directly and do it.

You can contact your utility companies before moving out of the
property. Please do not forget to take a picture of the meter readings.

You can give the landlord’s name as stated on the tenancy agreement.
You need to make arrangements before you move out of the property to redirect your post as it takes a few days to activate.

All reference is to be emailed to with the
subject of your name and d the property address. RS Estate Agents are entitled
to apply upon per reference which is charged to a letting agent/reference
department/landlord at the rate of £60 per person. For example, if the tenancy
agreement has 3 parties and all 3 parties require a reference then the charges is
to per tenant. The charges could be considered to be negotiable directly with the
company/landlord/agency requesting for it. RS Estate Agents writes the
reference as true to the tenant’s character.


Usually you will get a notification in your emails confirming that the deposit has been registered by the agency and RS Estate Agents makes sure that they send you a copy of the deposit registration certificate after you move into the property.
The deposit is refunded after the inventory check out has been compared with the inventory check in report and the agency receives proof of all closures of the utility bills and council tax that they have paid there is no arrears and that the accounts are closed. The deposit will be refunded in full if there are not damages to the property. If there are damages to the property, that is considered to be your responsibility, the agency will discuss with you the charges until there is a mutual agreement, once the mutual agreement has been met with the deductions stated the deposit will be refunded with its remaining balance.

Yes, RS Estate Agents are happy to provide you valuation of your
property, we would arrange a meeting with you as there is a charge per
valuation. We aim to provide you a report back with in the following 48 hours
of the visit.

Compare listings